FAQ
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, returns, sizing, and payments at DARVELIN.
Where does DARVELIN ship?
DARVELIN currently ships within the United States only.
At this time, we do not offer international shipping.
Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all eligible U.S. orders.
No minimum purchase is required unless otherwise stated during a specific promotion.
How long does shipping take?
Orders are generally processed within 1–3 business days after payment has been successfully received and verified.
Once dispatched, standard delivery typically takes 5–10 business days.
The estimated total delivery timeframe is approximately 6–13 business days from the date of purchase.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking updates to appear after your package has been handed over to the carrier.
I haven't received my tracking email. What should I do?
First, please check your spam or junk folder.
If you still cannot find your shipping confirmation, contact us at contact@darvelin.com with your order number and the email address used at checkout.
Can I change my shipping address?
If you notice an error in your shipping address, please contact us as soon as possible at contact@darvelin.com.
We will make reasonable efforts to update your address before dispatch. However, once an order has entered processing or has already shipped, changes cannot be guaranteed.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order.
We will do our best to accommodate your request before processing begins. Once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.
What is your return policy?
Eligible items may be returned within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Free from stains, odors, makeup, or damage
- Returned with original tags attached
- Returned with original packaging where applicable
Please contact us before sending any item back.
How do I start a return?
Email us at contact@darvelin.com and include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions.
Please do not send a return without contacting us first.
Do I have to pay for return shipping?
For standard returns, including change of mind, fit preference, or incorrect size selection, the customer is responsible for return shipping costs.
If you receive a damaged, defective, or incorrect item and the issue is confirmed to be our responsibility, we will provide an appropriate resolution and cover applicable return shipping costs.
Where do I send my return?
Approved returns may be directed to:
DARVELIN / Westmere Commerce LLC
240 Stampmill Ln
Townsend, MT 59644
United States
Please wait for return instructions from our customer service team before sending your package.
Can I exchange an item?
Yes. The easiest way to exchange an item is to return the original item according to our Return & Refund Policy and place a new order for your preferred size, color, or style.
This allows your new order to be processed without waiting for the original return to be completed.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
Are original shipping charges refundable?
Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.
Standard shipping is currently free on eligible U.S. orders.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at contact@darvelin.com.
Include:
- Your order number
- Clear photos of the item
- Clear photos of the issue
- Photos of the packaging where relevant
- A brief description of the problem
Our team will review the information and provide the appropriate next steps.
What if my package is marked as delivered but I cannot find it?
If tracking shows your package as delivered, we recommend:
- Checking around the delivery location.
- Asking household members or neighbors.
- Contacting the carrier or local delivery office.
- Contacting us if the package still cannot be located.
We will assist with the investigation where possible.
What if my package appears to be lost?
If tracking has not updated for an extended period or indicates that the shipment may be lost, contact us at contact@darvelin.com.
We will review the shipment and work with the carrier where appropriate.
How do I choose the right size?
Please refer to the size information provided on the individual product page before placing your order.
Sizing may vary between different styles, so we recommend checking the measurements for the specific product you are purchasing rather than relying only on your usual size.
Are product colors exactly the same as shown online?
We make reasonable efforts to display product colors as accurately as possible.
However, colors may appear slightly different depending on photography, lighting, screen settings, and your device.
What payment methods do you accept?
All currently supported payment methods will be displayed securely during checkout.
Availability may vary depending on your device and payment provider.
What currency are prices displayed in?
Unless otherwise stated, prices on DARVELIN are displayed in United States Dollars (USD).
How do I use a discount code?
Enter your discount code in the designated field during checkout and select Apply before completing payment.
Unless otherwise stated, discount codes cannot normally be added after an order has already been completed.
Can I use more than one discount code?
Unless otherwise stated in the promotion terms, only one promotional code may be used per order.
How can I contact DARVELIN?
For questions about products, orders, shipping, returns, refunds, sizing, or payments, please contact our customer service team.
Contact Information
Store Name: DARVELIN
Company Name: Westmere Commerce LLC
Company Registration Number: C1664288
Business Address:
1001 S Main St, Ste 600, Kalispell, MT 59901-1498, United States
Warehouse Address:
240 Stampmill Ln, Townsend, MT 59644, United States
Email: contact@darvelin.com
Tel: +1 (406) 213-4020
Customer Service Hours:
Monday to Friday: 9am – 5pm (MT)
Saturday and Sunday: 12pm – 5pm (MT)
We aim to respond to all inquiries within 24–48 hours.