Shipping Policy

At DARVELIN, we aim to provide a clear and reliable shipping experience for every order.

Shipping Area

DARVELIN currently ships within the United States only.

At this time, we do not offer international shipping.

Free Standard Shipping

We offer FREE Standard Shipping on all eligible U.S. orders.

No minimum purchase is required unless otherwise stated during a specific promotion.

If additional shipping options become available, they will be displayed at checkout before payment is completed.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Our order cut-off time is 5:00 PM Mountain Time (MT), Monday through Friday. Orders placed before the cut-off time will begin processing on the same business day. Orders placed after 5:00 PM MT will begin processing on the following business day.

Business days are Monday through Friday and exclude weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, promotional periods, collection launches, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Time

After your order has been dispatched, standard delivery typically takes:

5–10 business days

Including processing time, the estimated total delivery timeframe is approximately:

6–13 business days from the date of purchase.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier disruptions, weather conditions, public holidays, transportation issues, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate U.S. shipping address during checkout.

If you notice an error in your shipping information, please contact us as soon as possible at contact@darvelin.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has already shipped.

DARVELIN is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order enters processing.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Delivery Delays

Occasional delays may occur due to circumstances beyond our control, including:

Carrier delays
Severe weather
Public holidays
High-volume shipping periods
Transportation disruptions
Local delivery restrictions

If your tracking has not updated for an extended period, please contact our customer service team and we will assist you.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us at contact@darvelin.com.

We will review the shipment and work with the carrier where appropriate to determine the next steps.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors.
Contact the carrier or local delivery office.
Contact our customer service team if the package still cannot be located.

We will assist with the investigation where possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include:

Your order number
Clear photos of the package
Clear photos of the affected product
A brief description of the issue

Our team will review the information and provide the appropriate next steps.