Return & Refund Policy

We want you to feel confident when shopping with DARVELIN. If an eligible item is not right for you, you may request a return under the conditions below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, items must be:

Unworn
Unused
Unwashed
Free from stains, odors, makeup, or damage
In their original condition
Returned with original tags attached
Returned with any original packaging where applicable

Items showing signs of wear or use may be refused.

How to Request a Return

Before sending an item back, please contact:

contact@darvelin.com

Include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos if the item is damaged, defective, or incorrect

Our team will provide return instructions.

Please do not send returns without contacting us first.

Return Address

Approved returns may be directed to:

DARVELIN / Westmere Commerce LLC
240 Stampmill Ln
Townsend, MT 59644
United States

Please follow the instructions provided by our support team before shipping your return.

Return Shipping Costs

For standard returns such as change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If you receive an item that is damaged, defective, or incorrect, please contact us before returning it. Where the issue is confirmed to be our responsibility, we will provide an appropriate resolution and cover applicable return shipping costs.

Damaged or Incorrect Items

Please contact us as soon as possible after receiving a damaged, defective, or incorrect item.

Include clear photographs showing:

The complete item
The issue or damage
Packaging where relevant
Your order information

We will review the issue and provide the appropriate next steps.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

To exchange an item:

Request a return for the original item.
Return the item according to the instructions provided by our customer service team.
Place a new order for your preferred size, color, or item.

Exchanges are handled as a return and new order rather than a direct replacement. This allows your new order to be processed without waiting for the original return to be completed.

Returned items must meet the eligibility requirements outlined in our Return & Refund Policy.

Refunds

Once your return has arrived, it will be inspected.

If approved, your refund will be issued to the original payment method.

Please allow up to 7 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

Original Shipping Charges

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened, worn, or where a hygiene seal has been removed.

Gift cards, personalized items, and final-sale products may also be excluded where clearly stated on the product page before purchase.

Order Cancellation

Please contact us immediately if you wish to cancel an order.

We will attempt to accommodate cancellation requests before processing begins. Once an order is being prepared or has already shipped, cancellation may no longer be possible.